Need help?
Frequently Asked Questions
You can contact us through our contact page or email at hello@rovaustralia.com We will be happy to assist you.
For detailed information about product exchanges, please refer to our Return Policy
You can track your order through the Track Order page on our website.
At Rov Australia, your satisfaction and comfort are our top priorities. If you have any questions or concerns, our friendly support team is here to help at hello@rovaustralia.com.
Store Name: Rov Australia
Website: www.rovaustralia.com
Address: 156 Boundary St, West End QLD 4101, Australia
Email: hello@rovaustralia.com
Phone Number: +61756101949
Customer service hours: Monday to Saturday: 9:00 am to 5:00 pm (AEST)
We do our best to reply to your e-mail within 24 hours during working days.
Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 6-12 business days
- Estimated delivery time: 7-14 business days
For more details, please refer to our Shipping Policy
We offer a 30-day return policy from the date of delivery. If you’re not happy with your purchase, email us at hello@rovaustralia.com with your order number and reason for return.
To be eligible for a return:
- The item must be unused, in original packaging, and in resellable condition.
- Return shipping costs are the responsibility of the customer (unless the item is faulty or incorrect de to our error).
If you need to make changes to your order, please contact us within 24 hours of placing it. Once your order has been processed or shipped, we’re unable to modify or cancel it.
We’re so sorry! If your item is faulty, please contact us within 3 days of delivery with clear photos of the product and packaging. We’ll arrange a replacement or refund as soon as possible.
Your product also falls under the 30 day money back Gaurantee.
To speed up delivery, some items may be shipped separately depending on availability. Don’t worry – the rest of your order is on its way and will arrive soon.
We are located Online and In store on the details below:
Website: www.rovaustralia.com
Address: 156 Boundary St, West End QLD 4101, Australia
At Rov Australia, your satisfaction and comfort are our top priorities. If you have any questions or concerns, our friendly support team is here to help at hello@rovaustralia.com.
Store Name: Rov Australia
Website: www.rovaustralia.com
Address: 156 Boundary St, West End QLD 4101, Australia
Email: hello@rovaustralia.com
Phone Number: +61756101949
Customer service hours: Monday to Saturday: 9:00 am to 5:00 pm (AEST)
We do our best to reply to your e-mail within 24 hours during working days.